Customer Liaison - Chattanooga, TN / Plant 1
Location:
US Gestamp Chattanooga, US, US Gestamp
Date:
Apr 11, 2024
Customer Liaison - Chattanooga, TN / Plant 1
Role Summary
Maintains relationships at customer manufacturing locations by proactively visiting those locations and handling/communicating quality and delivery issues.
Key Responsibilities
- Ensure that customer issues are resolved before they escalate.
- Communicate customer concerns to appropriate Gestamp personnel.
- Follow up on customer concerns to assure they are resolved.
- Assist in control plant meetings when necessary.
- Be available to travel upon receipt of serious customer issues.
- Delight the customer.
- Participation in the Layered Process Audit schedule.
- Participation in the Internal ISO 9001/IATF 16949 Audit schedule (applies only to certified ISO 9001/IATF 16949 internal auditors).
- Participation and cooperation in answering questions and providing information for internal and external audits regarding or related to ISO 9001/IATF 16949, VDA 6.3, and customer standards.
- Any other job duties as deemed necessary or appropriate.
Knowledge and Education
- High school diploma or GED with a bachelor’s degree preferred;
- Five years of automotive quality experience.
Key Qualifications/Requirements
- Must have excellent verbal and written communication skills.
- Proficient knowledge of Gestamp manufacturing processes and production parts.
Additional Information
- Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
- While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to handle, manipulate, or feel objects, tools or controls, reach with hands and arms, climb stairs, talk and hear
- Employee must occasionally lift or move up to 50 pounds
- While performing the duties of the job, the employee is exposed to weather conditions prevalent at the time
- The noise level in the work environment is usually moderate
- The ability to listen to and understand information and ideas presented through spoken words and sentences
- The ability to communicate information and ideas in speaking so other will understand
- The ability to concentrate on a task over a period of time without being distracted