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Customer Operations Analyst - West Virginia

Location: 

US Gestamp West Virginia, US, US Gestamp

Date:  Dec 5, 2024

JOB SUMMARY

This position is responsible for multi-faceted updates through customer portals, ensuring that we meet all customer logistics standards. Regularly participates in group/team/departmental meetings focused on improving company performance.

DUTIES AND RESPONSIBILITIES

  • Understand and comply with all OSHA, safety, PPE requirements along with ISO and environmental requirements.
  • Act as a liaison between the customer and the internal team - shipping, planners, supervisor, repack, quality, etc.
  • Review customer releases. Update shipping windows daily with firm release. Update forecast releases weekly. Update sales forecast monthly.  
  • Create and maintain scheduling agreements for all part numbers. Monitor EDI daily. 
  • Comply with customer requirements including, but not limited to, the following:  bulletin review, shortage review, promises, cumulative reconciliation, database maintenance, etc.  
  • Achieve and maintain 100% delivery performance based on the logistics metrics set forth by the customer. Monitor portal daily; inform internal team immediately of any deviations and develop an action plan to correct. Respond to customer complaints in the time frame and manner set forth by the customer. 
  • Follow approval and execution process for expedite freight. Track and publish premium freight charts as required.
  • Serve as an after-hours contact for customer as needed.
  • Support team functions by:
  • Kaizen submittal and implementation
  • Cross-training with others 
  • Backfills other materials positions as needed
  • Problem solving
  • Supports materials metrics and meets materials needs 
  • Other duties as assigned.

EDUCATION AND EXPERIENCE

  • Bachelor’s Degree 
  • 2-3 years of Customer Service experience
  • SAP experience 

KNOWLEDGE, SKILLS AND ABILITIES

  • Follow standardized work instructions
  • Excellent oral and written communication skills
  • Excellent computer efficiency
  • Positively motivating communication/people skills

PHYSICAL AND MENTAL REQUIREMENTS OF THE POSITION

  • Manual dexterity
  • Good vision
  • Critical thinking
  • Handle the stress of a fast-paced environment
  • Complex problem solving
  • Work a flexible schedule

 

We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.

About us

We are a multi-technology company present in over 20 countries and our team of over 40,000 is made up of 90 different nationalities. They are the driving force of our company, which designs, develops and produces parts for over 900 models of the leading vehicle manufacturers, and enable us to be one of the top suppliers worldwide.

Do you have what it takes to build the future of mobility with us?

- You will be joining a leading international group in the automotive sector with a clear commitment to innovation, a trail-blazer in Industry 4.0 and engaged with ESG (Environmental, Social and Governance) criteria.

- This is an opening to build a career in a global environment with many opportunities to grow both professionally and personally by participating and leading innovative and international projects.

- You will find a supportive and friendly environment where the emphasis is on team work, continuous improvement, trust, a dynamic spirit and thinking outside the box, and a passion for a job well done.

- You will be working with highly qualified professionals as Gestamp is committed to the ongoing training of our teams.

Join the Gestamp team!

Apply now »